24 hour Emergency Assistance

amicovered — Thu, 15 Sep 2011 12:10:00 GMT

If you have purchased a travel insurance policy through WorldNomads.com and need emergency medical assistance or travel assistance, call the 24 hour, 7 day hotlines from anywhere in the world. We work with different assistance companies worldwide, so please check this list carefully:

1. Choose your country of permanent residence from the list below.

2. Please have your policy number, name, location and phone number ready when you call

3. If you don't have your policy number, please advise the operator you have a policy purchased through WorldNomads.com

Contact the Emergency Assistance team immediately if you need to go to hospital or get medical treatment, return home early or extend your stay due to a serious injury or accident.

For all general or non-urgent inquiries, please contact our customer services team in Sydney, Australia. We’re here to help in Sydney, Australia - Monday to Friday 8am to 8pm, Saturday & Sunday 10am to 2pm.

For all travel claims, please login to your WorldNomads.com membership.

Australian and New Zealand travellers

Call WE.assist and Specialty Assist, 24 hours/7 days, for policies underwritten by Lloyd’s:

Phone: +61 2 8263 0470 or +61 2 8292 1470
(Call reverse charges via a local operator. Not toll free. You can claim your itemised call costs.)

Phone: 1800 611 210 (free call from Australia)

Email: assist@worldnomads.com

United Kingdom and Irish travellers

Call Specialty Assist for policies underwritten by Millstream:

Phone: +44 20 7183 3751 or +44 207 902 7405 (Call via an operator reverse charges. Not toll free.)

Phone: 020 7183 3751 or 020 7902 7405 (from the UK)

Email: assistance@specialty-group.com

USA resident travelers

Call Travel Guard for policies purchased before 17 Jun 2014 (18 Jun AEST) underwritten by National Union Fire Insurance Company of Pittsburgh, PA:

Telephone: +1 888 381 2449 (toll free within US)

Telephone: +1 715 295 5452 (Collect)

Email:elite.requests@travelguard.com

Call One Call Worldwide Travel Assistance Services for policies purchased after 17 June 2014 (18 Jun AEST) underwritten by Nationwide of Columbus OH:

Telephone: +1 855-878-9588 (toll free within US and CAN)

Telephone: +1 603-328-1329 (toll free outside the US and CAN)

Email:onecall@oncallinternational.com

Canadian travellers

Call Travel Guard for policies underwritten by AIG Canada:

Phone: +1 866 878 0192 toll-free from Canada and the Continental U.S. or

Phone: +1 416 646 3723 (collect) from anywhere else in the world

Email: medicalsp@travelguard.com

For all other travellers

For residents of all other countries, with policies underwritten by Bupa Global Travel:

Contact Bupa Global Assistance from anywhere in the world (24 hrs, 7 days):

Phone Denmark: +45 70 23 24 61
(Not toll free). You can call collect/reverse charge via an operator.)

Text message: +45 42 41 30 00
(Include your policy number in the text message. No phone calls.)

Email: emergency@ihi.com

All itemised phone call/text costs are claimable.

Claims & General Enquires

If you have a general question about what is covered on your travel insurance policy or require assistance with making a claim. Please contact our customer services team.